Contact information
CONTACT US
We are here to help you!
Get In Touch
Have a question about your order, a product, or anything else? Our support team is ready to help you.
1. Email
Email: Genzora.com@gmail.com
We typically respond within 24 hours on business days.
Please include your order number in the subject line for faster assistance.
2. Phone & WhatsApp
Phone / WhatsApp: 03290967758
Available Monday to Saturday, 10:00 AM – 8:00 PM.
For quick responses, WhatsApp is recommended.
3. Business Hours
| Day | Hours |
|---|---|
| Monday – Friday | 10:00 AM – 8:00 PM |
| Saturday | 10:00 AM – 6:00 PM |
| Sunday | Closed |
4. Location
Address: Plot No 485, Commercial Market, A-Block, Satellite Town, Jhang
Province: Punjab, Pakistan
We are an online store. We do not have a walk-in retail location at this time.
5. Social Media
You can also reach us or follow us on our social media pages for new arrivals, deals, and updates:
Facebook: facebook.com/genzora (update with your real link)
Instagram: instagram.com/genzora (update with your real link)
TikTok: tiktok.com/@genzora (update with your real link)
WhatsApp: (add your WhatsApp link)
6. For Order Issues
If you are contacting us about an existing order, please have the following ready so we can help you faster:
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Your full name
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Order number
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Phone number used at checkout
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Description of the issue
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Photos if the item is damaged or incorrect
7. For Returns & Exchanges
Email us at Genzora.com@gmail.com with subject line:
"Return Request – Order #[your order number]"
Please review our Return & Refund Policy page before reaching out.
